As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too. Essential Responsibilities include providing exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications; conducting vehicle condition assessments; checking in and receiving vehicles shipped to CarMax; performing cosmetic inspections; performing various administrative duties including printing reports, maintaining paperwork, contacting finance companies, auditing paperwork, and cash/payment management; creating service appointments and reviewing repair order invoices. This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. The role requires the ability to quickly build rapport with people and understand their needs, managing diverse tasks with limited supervision including vehicle sales, processing sales paperwork, assessing vehicle condition, and managing repair orders. Qualifications include exceptional communication skills, confidence in self and product, ability to build strong relationships, strong team behaviors, balancing customer and business needs, creating win-win solutions, attention to detail, ability to perform multiple duties in a fast-paced environment, ability to read and transcribe data accurately, and ability to lift up to 25 lbs. Education and experience required include a High School Diploma or equivalent, preferred sales and customer service experience, valid Driver’s License, and basic Microsoft Office skills preferred.
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